Complaints Form

What is a complaint?

When you tell us you are not happy because of:

• the standard of service you get from LZ6/Macclesfield College; or
• our failure to do something we agreed to do; or
• the way you were treated

When should I fill the complaint form in?

After you have already spoken to a LZ6/Macclesfield College member of staff about it and you are not satisfied with the response you got.

What will happen to my complaint?

Your complaint will be acknowledged within two working days. Your complaint will be investigated and you will receive a full response to your complaint within ten working days. If your complaint cannot be satisfactorily resolved within ten working days, we will write to you within ten working days, to let you know when you will receive a reply. We will make every effort to ensure that your complaint will remain confidential.

Filling in the complaint form

Once you have completed the online complaint form below simply press the submit button to send your complaint to us. Please provide as many details as possible about your complaint. Paper versions of this form are available by contacting Customer and Student Services on 01625 410000 or by emailing info@macclesfield.ac.uk

*Denotes required field

*First Name	first name
*Surname	surname
Address Line 1	address line 1
Address Line 2	address line 2
Address Line 3	address line 3
Address Line 4	address line 4
Address Line 5	address line 5
Postcode	postcode
*Telephone	telephone
*Email Address	email
Which department/office have you contacted with your complaint?	Which department/office have you contacted with your complaint?
Name of member of staff who dealt with your complaint	Name of member of staff who dealt with your complaint
Date when you first complained	Date when you first complained
*What is your complaint?	What is your complaint?
How do you think we should respond?	How do you think we should respond?
submit complaint